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Why Telecoms Need Better Customer Experience Design, and Where to Begin

Date: 12 January, 2021

  We’re all after better experiences. Experiences that make the necessary feel delightful, unobtrusive and seamless. Experiences that align intention […]

Blog

The Shift Toward a Self-Service Dominant Customer Service Strategy

Date: 27 November, 2020

The Shift Toward a Self-Service Dominant Customer Service Strategy The benefits of a digital-first self-serve customer service strategy are obvious […]

Blog

State of the UK Mobile Market

Date: 10 November, 2020

State of the UK Mobile Market   The UK Mobile battleground! We’ve collated data to present a snapshot of the […]

Blog

Internet Service Offering, But Better.

Date: 14 October, 2020

Internet Service Offering, But Better.     I am usually a very grateful user. I don’t complain a lot, have […]

White Paper

Are Telcos Brands Being Left Behind in the Innovation Cycle?

Date: 29 September, 2020

Are Telcos Brands Being Left Behind in the Innovation Cycle?   There have been some insightful discussions recently regarding the […]

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Future of Mobile Network Providers: * Millennials Have Entered the Chat *

Date: 27 August, 2020

Future of mobile network providers: * Millennials have entered the chat * Millennials are reaching their prime spending years. They […]

Blog

App Store Commissions, a Mexican Standoff and The Office.

Date: 26 August, 2020

App Store Commissions, a Mexican Standoff and The Office.   An App Store Mexican stand-off… is change in the wings?! […]

Blog

Hey Siri, how do I insert a SIM card into my phone?

Date: 4 August, 2020

The continuing digital advancements have significantly accelerated over the last few years. When you think about it, you can now […]

Blog

Big Data: The Good, The Bad and The Ugly

Date: 29 July, 2020

Big Data: The Good, The Bad and The Ugly Remember when big data was a buzzword like ten years ago? […]

Blog

Telecom Digital Transformation – Business Benefits of Having the Right Digital CX in Place.

Date: 23 June, 2020

Telecom Digital Transformation – Business Benefits of Having the Right Digital CX in Place.   In our recent post Telecom […]



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