What is M-Connect?
M-Connect is a fully brandable multi-feature platform that allows brands to implement digital-first service propositions.
The marketing landscape has dramatically changed: consumers want the same kind of Experience with every brand they encounter; there is a powerful convergence of marketing and technology; and brands are no longer built through advertising, but through Experiences.
Customer experience has emerged as the key driver of sustainable business growth. A one-point increase in Experience scores can translate into millions of dollars of annual revenue.
Combining our deep knowledge of Telecoms customer journeys with our M-Connect software platform we help brands deliver market leading customer experiences and manage digital transformation.
- Increase user engagement via self-care functionality
- With behavioural insights, predict and reduce customer churn
- Lower costs through increased in-app transactions
- Reduce costs to serve through better self help, app analytics.
- Empower marketing teams with advanced user analytics, extracted from user app behaviour, leading to more effective campaign execution.
- Up-sell bundle products and VAS in-app, increasing ARPU and CLV; Increase voice revenue from lower cost international calling directly from the app.
- Drive adoption of additional products & services provided in-app, leading to reduced churn;
Our strategy with M-Connect is to create a digital ecosystem that allows operators to implement digital based service propositions. M-Connect has a standard features set, but our architecture allows operators to deploy their own products and services quickly and with minimal cost.
Provide your users with secure, low-cost, HD voice quality, international calling
Users have full control from the mobile app, to manage their account, monitor their usage and pay bills
Users can rent a range of international numbers, and make & receive calls from these numbers at low rates
Easily transfer money to friends & family internationally with cash-out options