Create highly engaging digital experiences for your customers.

The marketing landscape has dramatically changed for Service Providers. Customers are no longer won through technology, pricing, or advertising but through personalised experiences.

Our fully-customisable M-connect platform will help your brand implement digital-first service propositions, reducing the cost to serve your customers and delivering excellent customer experiences.

Why M-Connect?

Based on your personalised requirements, M-Connect can help you digitally reimagine your brand and attract more customers.

Improve NPS Score

Improve the NPS by 25% by implementing a frictionless digital customer experience.

Extend Customer Lifetime Value

Improve customer satisfaction by creating engaging and personalised user experiences.

Optimise customer retention through predictive churn, ML and AI technologies.

Predict and Prevent Churn

Reduce churn by 1-2% points to unlock $1.2m in revenue per annum with our churn prediction engine.

Enable Advanced Data Analytics

Enrich the user behavior and how they interact with the service.

Unlock more advances insights and analytics by utilising our digital analytics in addition to the typical telecom call records.

Minimise Customer Service Cost

Reduce the Total Customer Service cost by at least 10% by utilising AI and Chatbot support and relying less on typical call centres.

Fully Customisable Architecture

M-Connect’s modular design powered by our Orchestration Layer subdivided the system into smaller parts called modules. You can choose the modules your business needs, giving you more flexibility and agility for the future.

Fully Customisable Digital Interfaces

The digital interfaces were engineered to support multi-brand and multi-tenant operations. This translates into flexible UI and branding customisations to match your brand and products.

User-Centred Design

A great attention is paid to the user experience and the usability of the digital interfaces. The user journeys are intuitive and optimised to guarantee the highest success rate in onboarding customers and upselling products and services.

eSIM in-app Provisioning

Deliver a truly digital experience to your customers by onboarding them to your service via in-app eSIM provisioning and eliminate any physical SIM card delivery, collection or purchase.

Customer Relationship Management

Our CRM tool empowers your teams to operate and manage the service and all its underlying components through one interface.

Data Analytics

By integrating to Machine Learning Engines, the solution enables endless opportunities to utilise the power of AI (e.g. churn prediction, fraud prevention, products improvements).

Campaign Management

Easily integrates with the Data Analytics module to give you a free-flowing engagement tool with your customers based on their behaviour and interaction with your service.

Modular Architecture

By separating integration APIs from Processing APIs, we are able to deliver a truly modular Orchestration layer. It eliminates any impact on the overall architecture when swapping, decommissioning or adding new components to the network.

Cloud Native Solution

Remove all overhead of redundancy and capacity management, minimising the operating cost by making sure we are only using the resources we need.

Customer Interface

Fully Customisable Digital Interfaces

The digital interfaces were engineered to support multi-brand and multi-tenant operations. This translates into flexible UI and branding customisations to match your brand and products.

User-Centred Design

A great attention is paid to the user experience and the usability of the digital interfaces. The user journeys are intuitive and optimised to guarantee the highest success rate in onboarding customers and upselling and products and services.

eSIM in-app Provisioning

Deliver a truly digital experience to your customers by onboarding them to your service via in-app eSIM provisioning and eliminate any physical SIM card delivery, collection or purchase.

Backoffice Tools

Customer Relationship Management

Our CRM tool empowers your teams to operate and manage the service and all its underlying components through one interface.

Data Analytics

By integrating to Machine Learning Engines, the solution enables endless opportunities to utilise the power of AI (e.g. churn prediction, fraud prevention, products improvements).

Campaign Management

Easily integrates with the Data Analytics module to give you a free-flowing engagement tool with your customers based on their behaviour and interaction with your service.

Orchestration Layer

Modular Architecture

By separating integration APIs from Processing APIs, we are able to deliver a truly modular Orchestration layer. It eliminates any impact on the overall architecture when swapping, decommissioning or adding new components to the network.

Cloud Native Solution

Remove all overhead of redundancy and capacity management, minimising the operating cost by making sure we are only using the resources we need.

Learn more about M-Connect, its functions and benefits.

Following an extensive search of potential solutions and partners, we selected Mobilise and its M-Connect solution. With their telecom expertise and digital solution, Mobilise were able to help us launch a premium service to our valued customers, as well as manage the underlying technology with little overhead on our side in both the implementation and operation.

Benjamin Grimm
Head of Networks & Offers at Freenet AG



Please contact us to find out how we can help you Email Us

Mobilise Global

Mobilise

3rd Floor 86-90 Paul Street,
London, EC2A 4NE
UK