HERO – Hub for Experience and Revenue Optimisation
GEAR UP FOR SUCCESS
The telecoms industry has dramatically changed. Customer experience has emerged as the key driver of sustainable business growth. And there is no better time than now for Service Providers to adapt and realign around digital-first strategies that foster easy, unconstrained customer relationships.
Our digital and fully customisable BSS platform – HERO – will help your brand implement digital-first service propositions, reducing the cost to serve your customers and delivering excellent customer experience.
USER CENTRED DESIGN
We pay great attention to the user experience and the usability of digital interfaces.
The user journeys are intuitive and optimised to guarantee the highest success rate in onboarding and upselling product and services.
Our self-care app is white-label and can be customised with your logo and identity so the customers can associate an excellent customer experience with your brand.
DIGITAL ONBOARDING WITH eSIM
eSIM has recently entered the consumer market and is set to disrupt it. Our eSIM as a Service module accelerates access to eSIM capabilities while minimising costs, timelines and project risks.
With our in-app eSIM provisioning feature, you can provide your customers with a frictionless and fully digital onboarding experience and eliminate physical SIM card purchase, delivery or collection for good.
DATA ANALYTICS
Our back-office CRM tool empowers you to derive detailed analytics and utilise the power of AI to obtain insights such as app analytics or traffic volumes and use them to predict churn, prevent fraud and improve products.
Integrating it with the Campaign Management module will provide you with a free-flowing engagement tool to engage with your customers based on their behaviour and interaction with your service.
MODULAR ARCHITECTURE
At the heart of our solution lies our Orchestration Layer that allows you the flexibility to only select the modules you need and integrate with third party
services. You can also easily swap, add or remove modules when necessary.
It’s all possible thanks to separating Integration APIs from Processing APIs. This approach also allows to remove all overhead of redundancy and capacity management and minimise operating costs.
HERO is a digital-first solution for your telco project.
Find out more about the platform, its architecture and features.
ADVANCE YOUR BRAND WITH HERO
HERO enables brands like yours to take the full advantage of the digital world.
Improve NPS Score
Improve the NPS by 25% by implementing a frictionless digital customer experience.
Extend Customer Lifetime Value
Improve customer satisfaction by creating engaging and personalised user experiences. Optimise customer retention through predictive churn, ML and AI technologies.
Enable Advanced Data Analytics
Enrich the user behavior and how they interact with the service. Unlock more advances insights and analytics by utilising our digital analytics in addition to the typical telecom call records.
Predict and Prevent Churn
Reduce churn by 1-2% points to unlock $1.2m in revenue per annum with our churn prediction engine.
Minimise Customer Service Cost
Reduce the Total Customer Service cost by at least 10% by utilising AI and Chatbot support and relying less on typical call centres.
TESTIMONIALS
Benjamin Grimm
Head of Networks & Offers at Freenet
Benjamin Grimm
Head of Networks & Offers at Freenet
Following an extensive search of potential solutions and partners, we selected Mobilise and its HERO platform. They were able to help us launch a premium service to our valued customers, as well as manage the underlying technology with little overhead on our side in both the implementation and operation.
DISCOVER MORE
Blog Post | 26 Jan 2021
Here’s Why You Should Implement a Digital-...
The term “digital-first” has been around for some time now. In recent years, however, it became...
7 min read
Blog Post | 12 Jan 2021
Why Telecoms Need Better Customer Experien...
We’re all after better experiences. Experiences that make the necessary feel delightful,...
6 min read
Blog Post | 27 Nov 2020
The Shift Toward a Self-Service Dominant C...
The benefits of a digital-first self-serve customer service strategy are obvious to see. From a...
3 min read
Blog Post | 26 Jan 2021
Here’s Why You Should Implement a Digital-...
The term “digital-first” has been around for some time now. In recent years, however, it became...
7 min read
Blog Post | 12 Jan 2021
Why Telecoms Need Better Customer Experien...
We’re all after better experiences. Experiences that make the necessary feel delightful,...
6 min read
Blog Post | 27 Nov 2020
The Shift Toward a Self-Service Dominant C...
The benefits of a digital-first self-serve customer service strategy are obvious to see. From a...
3 min read