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Here’s Why You Should Implement a Digital-First Strategy

Date: 26 January, 2021

The term “digital-first” has been around for some time now. In recent years, however, it became one of those buzzwords […]

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Telecoms M&A Teardown – 10 Key Acquisitions From 2020

Date: 20 January, 2021

Telecoms M&A Teardown – 10 Key Acquisitions From 2020 Last year was a strange year, to say the least. In […]

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Why Telecoms Need Better Customer Experience Design, and Where to Begin

Date: 12 January, 2021

  We’re all after better experiences. Experiences that make the necessary feel delightful, unobtrusive and seamless. Experiences that align intention […]

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The Shift Toward a Self-Service Dominant Customer Service Strategy

Date: 27 November, 2020

The Shift Toward a Self-Service Dominant Customer Service Strategy The benefits of a digital-first self-serve customer service strategy are obvious […]

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State of the UK Mobile Market

Date: 10 November, 2020

State of the UK Mobile Market   The UK Mobile battleground! We’ve collated data to present a snapshot of the […]

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Internet Service Offering, But Better.

Date: 14 October, 2020

Internet Service Offering, But Better.     I am usually a very grateful user. I don’t complain a lot, have […]

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Future of Mobile Network Providers: * Millennials Have Entered the Chat *

Date: 27 August, 2020

Future of mobile network providers: * Millennials have entered the chat * Millennials are reaching their prime spending years. They […]

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App Store Commissions, a Mexican Standoff and The Office.

Date: 26 August, 2020

App Store Commissions, a Mexican Standoff and The Office.   An App Store Mexican stand-off… is change in the wings?! […]

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Hey Siri, how do I insert a SIM card into my phone?

Date: 4 August, 2020

The continuing digital advancements have significantly accelerated over the last few years. When you think about it, you can now […]

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Big Data: The Good, The Bad and The Ugly

Date: 29 July, 2020

Big Data: The Good, The Bad and The Ugly Remember when big data was a buzzword like ten years ago? […]



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